Many businesses lack a process for engaging with customers after the sale and asking for feedback. After you’ve uploaded your customer emails (or integrated your database or CMS), our platform sends a customized email or quick link to start the feedback process.
Get Customer Feedback
Your customers are asked to rate how likely they are to refer your business to a friend. This rating process helps form your Net Promoter Score, a key indicator to your business and customer relationship.
Customers that rate you highly (based on your rating criteria) will be followed up with for an online review. Customers that rate you poorly can be sent a private message to resolve their issue.
- Learn your company’s Net Promoter Score (NPS)
- Positive rated experiences are asked to review you online (Google, Citysearch, etc)
- Filtering of negative reviews for offline follow-up
Encourage Positive Online Reviews
Customers that rate you at or above your selected “positive rating” threshold are asked to rate you on one of the 3rd party review sites you have selected.
This step offers direct links to your Google Business page, Yelp profile, Facebook page and dozens of other business profile pages so customers can easily review your business with just one click.
Generating a steady and consistent stream of online customer reviews is important for many reasons and Radiant helps this process grow.
- Only satisfied customers are encouraged to review you online
- Direct links to the review profiles you care about
- Radiant offers over 40 review profiles to link to
- Improve your current reviews online in both quality and quantity
- Reviews factor into local search rankings, online visibility and consumer confidence
Display Testimonials On Your Website
With our testimonial widget, you can easily display positive customer reviews right on your website. Just copy and paste the code and you’ll have fresh, relevant and valuable testimonials ready for future customers to read and consider.
Our platform gives you full manual control over which reviews display, or you can automatically set parameters so the widget only displays feedback above a specific rating score.
Monthly Reports & Easy Management
With Radiant, you truly have one platform to manage your online review reputation. Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 500 locations.
Stop hoping satisfied customers will leave reviews and leverage Radiant’s platform to ensure you’re communicating with them and making the process as easy as possible.
- Web and mobile-friendly system and reports
- Dashboard to report your Net Promoter Score, ratings, review monitoring
- Website testimonial management and display in 1 click
- Per location and per company reporting
Start Earning Customer Reviews Instantly
Now that you know how we make feedback and online review growth easy, get started today and see the results for your business. With pricing based on the number of locations, any business of any size can benefit from our unique offering.
Start listening to your customers, responding to those you missed out on and empowering the positive experiences to generate valuable online reviews.